Call Recording For 8×8
8×8’s unified platform connects workforces, empowering them to collaborate and work smarter.
As a provider of cloud-based voice, contact centre, video, mobile and unified communications for businesses, 8×8 enables companies of any size to deliver differentiated customer experiences.
Using our connector into 8×8, you can import both voice and video data from internal and external calls and 8×8 meetings.
)
Voice & Video Recording Within 8×8
With our seamless 8×8 connector, we allow you to import recording data from every internal and external voice or video call. These recordings are then retained in a single repository that can exist in our private cloud or your own cloud or on-premises storage.
This enables us to capture interactions across every platform you use. What’s more, if these platforms change over time, we can adapt in line.
SmartExperience and SmartCompliance
Whether you’re using 8×8 as your main communications platform or as an internal tool to support customer-facing teams, SmartExperience and SmartCompliance for 8×8 enables you to capture interactions across all of your platforms securely.
With our single, secure solution, you can import recording data solely from 8×8, or choose to combine this with recordings from platforms such as Microsoft Teams. And, for those calls involving payment details, our solution is also fully PCI-DSS compliant.
For Regulatory Compliance
For those organisations that have a regulatory need to record, we provide you with the ability to capture and import every conversation related to a transaction, tag these to simplify search and link different interactions together.
KEY FEATURES:
- Voice & Video Recording
- Data Importing
- Compliance Analytics
- Quality Management
- PCI-DSS Compliant
- Speech Analytics
KEY FEATURES:
- Voice & Video Recording
- Data Importing
- Compliance Analytics
- Quality Management
- PCI-DSS Compliant
- Speech Analytics
)
For Back Office and
Contact Centre Teams
For those operating contact centres or with back office teams, we enable you to capture and import your customer conversations along with the agent’s screen and transcribe and analyse interactions in near real time.
This enables quality management, agent performance management, and identification of trends across all customer experiences.
Let’s Talk
We’d love to discuss your specific requirements – and how we’ve helped organisations across all industries to record their 8×8 interactions.
Simply complete the form and one of our team will reach out to you.
