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Interaction Recording & Analytics Tailored for You
Every organisation is different, from the communication platforms you use to the legislation you need to comply with.
Whatever your needs, we focus on deploying the right solution for you, putting the right components in place, and fully integrating them into your technical and operational environment.
- Implementing interaction analytics tech
- Deploying call recording platforms
- Managing existing and legacy interaction data within a single unified platform
Designing the Right Solution
By understanding what you are looking to achieve, we can architect and deploy a solution that is tailored to your goals.
- Capturing every interaction
- Tagging and linking recordings with operational and transactional data
- Empowering your team with the right tools to be effective
Integrating Into Your Environment
With decades of integration experience and an ability to work with vendor and customer APIs, we can quickly integrate into your communication platforms and capture key meta-data from your operational systems.
WHAT WE CAN DO:
- Solution design
- Integration to communication platforms
- Integration to operational systems
- Customised Reports, Dashboard, Alerts & Workflows
- Tailored analytics delivering insights
WHAT WE CAN DO:
- Solution design
- Integration to communication platforms
- Integration to operational systems
- Customised Reports, Dashboard, Alerts & Workflows
- Tailored analytics delivering insights
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Tailoring to How You Work
By gaining an understanding of the insights you are looking to uncover; our team can drill down and tailor solutions to your specific requirements.
- Capturing what is key for your organisation
- Helping you understand what is and isn’t possible
- Providing dashboards that display key information
- Configuring interaction analytics
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The Benefits of a Liquid Voice Deployment
With extensive expertise in deploying tailor-made solutions, our team is in a prime position to help you capture and analyse your interactions.
Reduce Implementation Cost
The way our solutions have been architected enables them to be deployed quickly. With many standard APIs in a wide range of communication platforms, we can significantly reduce integration costs.
Reduce Project Risk
By following a proven methodology and leveraging standard components rather than bespoke development, we can reduce project risk, expedite delivery, and avoid operational disruption.
Increase User Adoption
By focusing on what’s important for your end-users, we deliver a solution that is not only intuitive to use but is tailored to their specific needs. This significantly reduces training time and improves user adoption.
Let’s Talk
To understand how we would approach your project, why not speak to one of our team? They can walk you through similar projects we have successfully completed and explain how we could work with you.
Simply complete the form and one of our team will reach out to you.
