Continually Managing & Optimising Your Solution
For many of our customers, interaction recording and analytics is business-critical.
Our technology is not only built to provide high availability – we ensure that help is always on hand when you need it. And, if you’re looking for a fully managed service, we offer a range of options to help you proactively manage and optimise your Liquid Voice solution.
Support & Managed Services
Our team provides you with services tailored to your requirements, whether you’re in the market for our highly responsive support service or proactive reviews and optimisation.
Support
Our help desk is on hand whenever you need it, ensuring that you have access to the right expertise at the right time.
- Issue resolution & configuration changes
- Technical support
Regular Health Checks
We help our customers continually optimise their solutions to meet changing needs. Our regular health checks go beyond the technical aspects of the solution – helping you make the most out of your technology.
- Optimised dashboards
- Enhanced workflows
- Feature-rich analytics
Fully Managed Service
If you’d prefer us to manage your Liquid Voice solution, we’re happy to help. Our flexible range of managed services ensures ongoing compliance and can be tailored to your specific needs.
- System housekeeping
- User management
- Proactive optimisation
BENEFITS:
- Continued support
- Strategic direction
- Ongoing compliance
- Regular health checks
- Fully managed services
BENEFITS:
- Continued support
- Strategic direction
- Ongoing compliance
- Regular health checks
- Fully managed services
Our Value
With Liquid Voice you not only get a highly resilient solution, but a true partner. We’re on hand to continually offer support, strategic direction, and guidance to optimise your interaction capture and analytics solution.
High Availability
Through built-in resilience, proactive monitoring, and highly responsive support services, you can depend on the availability of your solution.
Operational Alignment
By continually working with you to understand your changing operational requirements, we ensure that your solution adapts and delivers what you need.
Scalability & Flexibility
With rapid scalability, your solution is designed to meet growing demand and can adapt to any changes in your environment.
- New telephony platforms
- Changes to operational systems
- Adjustments to communication platforms
Let’s Talk
We’d love to discuss how our ongoing support and managed services can help you – and how we’ve assisted others in a similar situation.
Simply complete the form and one of our team will reach out to you.
