As consumers, and as citizens, most of us are probably in agreement that regulatory oversight of the business world is a good thing. Appropriate checks and balances that uphold our rights, prevent our data from being misused, or protect us from mis-selling and misinformation are surely a good thing.But hand on heart, I know there are a few of us in the contact centre space that, well, perhaps wish some of the regulatory commitments we’re held to weren’t quite so strict. Or so far reaching. Or so numerous…Putting on our operational hat, frankly, Regulation can be a bit of a pain. So, in the contact centre space, what can we do to minimize that pain and perhaps see compliance with regulation in a more positive light?In this guide, we look beyond the software to really examine what’s needed to be confident you’re fully compliant. |
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