Who we are
Founded in 2004, Liquid Voice has grown to become one of the leading privately owned specialists in interaction capture and analytics with customers worldwide supported by our centres of excellence in the UK and New Zealand.
We are innovators and at the core of our solutions is a set of smart analytics capabilities that enables our customers to inspect, understand and analyse every interaction they are having with their customers.
By focusing on five distinct core sectors, financial trading, retail financial services, public sector, public safety and contact centres, we can address what is important for our customers and uniquely deliver on their desired outcomes whether that be compliant and ethical trading, highly effective incident management or exceptional customer experiences.
Our Vision
Our vision is to be the best provider of secure real-time interaction capture and analysis for our customers.
Our Mission
Our mission is to enable our customers to ensure operational compliance and increase effectiveness in their interactions between customers and staff through the provision of solutions and tools that are robust, flexible, and easy to implement and use.
Our Culture
We take pride in what we do, are supportive of our team members and our customers, and set out to go that extra mile. We are ethical, environmentally conscious, and responsible, seeking to “do the right thing”. That way we hope to build trust.
Innovation that Delivers on Your Needs
Our value is in being able to innovate market-leading solutions and then through a range of sector-specific applications, address what is important for our customers and deliver the outcomes they desire.
Innovative Technology
We are immensely proud of our track record of innovation. We have led the way in being able to capture voice, text, and video-based interactions across virtually every platform. We now lead the way in interaction analytics enabling our customers to inspect every conversation and empower their people with the visibility and control to deliver compliant, ethical, customer experiences.
Outcome Driven
As a company, you will find we are outcome-driven. We always start by asking you what you want to achieve and then apply all of our expertise and experience to ensure that these and many more positive outcomes are delivered.
Value of Experience
By focusing on specific market segments, we have built up significant experience in these sectors. We have worked with organisations like yours; we understand your operational and legislative challenges and we recognise the critical factors that are important for you.
Service Focused
For us, exceptional customer service is about combining technical expertise with a company ethos that puts the customer first. We apply this to everything we do and this is proven by our fantastic customer base, many of which have partnered with Liquid Voice for many years.
WHAT DIFFERENTIATES LIQUID VOICE?
- Innovative Technology
- Outcome Driven
- Value of Experience
- Service Focused
WHAT DIFFERENTIATES LIQUID VOICE?
- Innovative Technology
- Outcome Driven
- Value of Experience
- Service Focused
Official accreditations
These international accreditations show our commitment to company data safety, security, and quality. We want all our customers to be confident in our approach to business and hope that these official certificates provide that credence.
✅ ISO/IEC 27001:2013
✅ ISO 9001:2015
If you would like more information on each accreditation, please click on the logos. If you have any queries, please get in touch today.
Stay up to date!
Keep up with all our latest thoughts and theories around call recording, quality assurance and customer experience by reading our blog.
