Your Guide to Contact Centre Compliance

Struggling to stay Compliant?

Whether you are recording voice, video or text-based interactions, you have an obligation to ensure that you are doing so in a compliant manner and that you are protecting the sensitive and personal information contained within these interactions.Guide to Contact Centre Compliance

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The Benefits of Liquid Voice Compliant Recording

Leveraging Liquid Voice to ensure that your interaction recording is compliant delivers key benefits.

Evidence Compliance – with the ability to clearly show the steps you are taking to ensure that your interaction recording is compliant and you are adopting best practice to secure the personal information of your customers.

Mitigate Risk – reducing the risk of potential data breaches which could result in significant fines and damage to your reputation.

Simplify Management – by establishing clear rules for compliance and having the ability to quickly and effectively manage privacy requirements such as subject access requests or the right to be forgotten.

KEY PRODUCT FEATURES:

  • Privacy Act & GDPR Compliance
  • PCI DSS Compliance
  • Recording Pause & Resume
  • Data Encryption & Redaction
  • Subject Access Requests
  • Right To Be Forgotten

KEY PRODUCT FEATURES:

  • Privacy Act & GDPR Compliance
  • PCI DSS Compliance
  • Recording Pause & Resume
  • Data Encryption & Redaction
  • Subject Access Requests
  • Right To Be Forgotten