Call Recording For Microsoft Teams
Microsoft Teams has rapidly become the corporate collaboration platform of choice.
Not only does it enable internal teams to work together, but through seamless connections with the telephone network, it is fast becoming the de-facto communication platform supporting both Unified Communications and Contact Centres.
Using our connector into MS Teams, you can record both voice and video across internal and external calls and MS Teams meetings.
Voice & Video Recording Within MS Teams
With our seamless Microsoft Teams connector, we allow you to record every internal and external voice or video call. These recordings are then retained in a single repository that can exist in our private cloud or your own cloud or on-premises storage.
This enables us to capture interactions across every platform you use. What’s more, if these platforms change over time, we can adapt in line.
SmartExperience and SmartCompliance
Whether you’re using Microsoft Teams as your main communications platform or as an internal tool to support customer-facing teams, SmartExperience and SmartCompliance for Microsoft Teams enable you to capture interactions across all of your platforms securely.
With our single, secure solution, you can record solely within MS Teams or choose to combine this with recordings from your specialist contact centre platform. And, for those calls involving payment details, our solution is also fully PCI-DSS compliant.
KEY FEATURES:
- Voice & Video Recording
- Compliance Analytics
- Quality Management
- PCI-DSS Compliant
- Speech Analytics
KEY FEATURES:
- Voice & Video Recording
- Compliance Analytics
- Quality Management
- PCI-DSS Compliant
- Speech Analytics
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Best Practice Guide: Leveraging Interaction Recording & Analytics With Microsoft Teams
Our Best Practice Guide tells you why recording MS Teams interactions is so important – and the options and best practice available to you.
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For Regulatory Compliance
For those organisations that have a regulatory need to record, we provide you with the ability to capture every conversation related to a transaction, tag these to simplify search and link different interactions together to provide an end-to-end recording.
For Contact Centres and Customer Facing Teams
For those operating contact centres or with customer-facing teams, we provide you with a comprehensive recording and analytics solution for MS Teams. We simultaneously capture your customer conversations along with the agent’s screen and transcribe and analyse interactions in near real-time. This enables quality management, agent performance management, and identification of trends across all customer experiences.
Want to discover more about Microsoft Teams Recording?
We are more than happy to connect you with one of our team who can explain the different options we support for Microsoft Teams recording.
They can also share the different capabilities that we offer within our call recording and analytics solution and the value it can provide to your organisation.
Simply complete the form and one of our team will reach out to you.
