Written by Chris Burden, CEO Telephony providers are increasingly gatekeeping companies’ interaction data and recordings. This practice involves restricting access to crucial data unless businesses comply with expensive maintenance contracts or pay exorbitant fees for…
Read moreWritten by Chris Burden, CEO Telephony providers are increasingly gatekeeping companies’ interaction data and recordings. This practice involves restricting access to crucial data unless businesses comply with expensive maintenance contracts or pay exorbitant fees for…
Through our interaction recording and analytics solutions for RingCentral, and our legacy interaction unification, we help enterprises monitor the quality of their customer interactions, stay compliant, and learn more through their data.
While Genesys Cloud limits retention of screen recordings to 1 year, Liquid Voice provides unlimited retention periods to meet your specific compliance needs.
Capturing and analysing interactions across various mediums is essential for improving communication and ensuring compliance. Interaction recording is a powerful tool that allows organisations to capture, store, and analyse conversations across multiple platforms, including…
Selecting the right interaction analytics provider is crucial for enhancing customer experience and improving operational efficiency. Interaction analytics helps businesses gain insights from customer interactions across various channels, including calls, chats, and emails. Here’s a…
Because data is such a critical asset, call recording has become a common practice for businesses aiming to improve service quality, ensure compliance, and safeguard against disputes. However, recording conversations comes with a set of…
Where every second counts and customer satisfaction is paramount, the adoption of cutting-edge technologies is essential. One such technology that has revolutionised the industry is speech analytics. By leveraging advanced algorithms and artificial intelligence, speech…
Understanding customer interactions is crucial for delivering exceptional service. Call recording has emerged as a vital tool for capturing these interactions, providing valuable insights into customer behaviour and agent performance. This blog delves into the…
Liquid Voice has made a key appointment to its global leadership team, this is aimed at accelerating the company’s ambition to be the leading provider of secure, real-time data capture and analysis capabilities for customers…
The current economic climate has severely impacted vulnerable customers. In essence, those who are considered vulnerable have become more vulnerable, and worse, more people are now considered vulnerable. This has directly impacted customer-facing teams with…
Effective communication and situational understanding stand as the cornerstones of swift and coordinated responses and operations for Public Safety organisations. From emergency services to transport operators and utilities, clear and precise communication is paramount for…
The realm of customer service is about to experience a paradigm shift with the advent of Liquid Voice’s AILSA, a virtual personal assistant designed to elevate the contact centre agent experience and analytical capabilities. In…
