As we reflect on 2024, Liquid Voice has continued its trajectory of growth and innovation, solidifying its position as a leader in the voice technology industry. This year has been marked by significant achievements, from groundbreaking product launches to expanding our global footprint.
Business Growth and International Expansion
Liquid Voice has maintained its impressive double-digit year-on-year growth in 2024, a testament to our robust business model and the value we provide to our clients. We have successfully expanded our global customer base while fostering growth with our existing clients.
Some of our global expansion efforts have been particularly noteworthy this year:
- APAC: We have strengthened our presence in Australia with on-site colleagues, to support our ability to serve clients in the wider Asia-Pacific market beyond New Zealand.
- Middle East: This year we have broken into the Middle East despite established competitors operating in this market, reflecting the increasing demand for our solutions worldwide.
- Europe: We have expanded our European customer base, further solidifying our position in this key market.
- International Partners: Through new partnerships across the globe, we are extending our reach and capabilities in serving these markets.
Product Innovations and Service Enhancements
We launched AILSA!
One of our most exciting launches this year was AILSA, our AI-powered analytics assistant. This innovative module represents a significant leap forward in our ability to provide intelligent, automated insights solutions to our clients, as well as an overarching ability to better and more efficiently manage interaction data.
You can follow AILSA on LinkedIn now by clicking here, or click here to find out more about her capabilities.
Our Emergency Services offering became more comprehensive
We have enhanced our proposition for the Emergency Services sector by improving our Automated Quality Management (QM) and Event Reconstruction capabilities. These advancements make our offering more comprehensive and tailored to the unique needs of emergency response organisations.
We strengthened our leadership team
We welcomed Helen Rogers as our Product and Development Director. Helen brings over twenty years of experience in Product Management, Software Development, Product Marketing and Go-to-Market with broad technical expertise, and this appointment underpins our commitment to driving innovation.
Looking Ahead at 2025
As we move forward, Liquid Voice remains committed to pushing the boundaries of voice technology and analytics. We are grateful for the trust our clients place in us, and we look forward to continuing our delivery of cutting-edge solutions that drive value and efficiency for businesses around the world.
“As we move into 2025, we envisage further double-digit growth along with some exciting new global partners to further grow our client base. There will be a focus on partner development and more focus in the Emergency Services market where we can support with staff wellbeing/burnout, improving efficiency and insights across incidents and events. Exciting times are ahead as our reputation and trust grows amongst clients, with the Liquid Voice system continuing to provide significant improvements for their service, performance and compliance.”
– Chris Burden, CEO
