Come and visit us at BAPCO 2025 between 5th-6th of March. You can find our pod in the AI Learning & Discussion area! Download our new whitepaper on how sentiment analysis, stress monitoring and automation…
Read moreTrying to derive insight from your contact centre interactions is nothing new: ever since agents have sat together in a room to make and take calls, people have been looking for ways to understand and…
I realise that this might be an unusually confrontational heading for a blog post and let me head off any potential arguments by stating that everyone at Liquid Voice understands the challenges many businesses have…
We can’t believe that another year has passed and we’re again writing our predictions of the year to come, but yes, it’s time to again gaze into the Liquid Voice crystal ball and try and…
The past eighteen months have certainly been a challenging time for the social housing sector. Like many other contact centres, social housing providers have had to operate with the majority of their staff working from…
Recent tragic events like the Plymouth shootings and the murder of MP Sir David Amess reaffirm the critical role that capturing video footage and interactions plays in being able to quickly investigate incidents and ascertain…
The pandemic has not slowed the pace at which organisations are moving applications, data and infrastructure to the cloud. If anything, it has accelerated this as there is a greater realisation that agility is key…
It is somewhat ironic that having recorded calls for many years for regulatory compliance, you now face a very real risk that these legacy recordings are non-compliant. Over recent years legislation regarding the capture, retention…
It’s not too many years ago that speaking to a computer that understood your instruction was considered science fiction, however today this is something we take for granted. We speak our searches into Google, Alexa…
The world of corporate communications has been changing significantly over the past decade with the emergence of VoIP and growing take-up of cloud telephony platforms. According to Frost & Sullivan, around a third of all…
We are pleased to share with you a key partnership that Liquid Voice has established with RingCentral to not only deliver our full range of Interaction Recording & Analytics solutions to those utilising RingCentral cloud…
Within Microsoft Teams end-users have the ability to record a call or a meeting by simply clicking on the record button. This is what Microsoft calls Convenience Recording, the ability for an end-user to instigate…
Microsoft Teams Call Recording Microsoft Teams is rapidly becoming the collaboration platform of choice for many organisations both large and small. It not only enables internal teams to collaborate, but through its ability to seamlessly…
