Blog

Is Your Interaction Data Being Held Hostage?

Written by Chris Burden, CEO Telephony providers are increasingly gatekeeping companies’ interaction data and recordings. This practice involves restricting access to crucial data unless businesses comply with expensive maintenance contracts or pay exorbitant fees for…

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How to Understand and Identify Vulnerable Customers in a Contact Centre

For any organization, understanding and identifying vulnerable customers in a contact centre can be crucial for customer retention, preventing any risk of damage to these customers or the organization’s own reputation. However, customer vulnerability can…

Opinion
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Liquid Voice gains British APCO Membership

Liquid Voice has announced they have gained British APCO Membership. Liquid Voice is a leading provider of interaction recording, transcription and analytics solutions to the Public Safety, Financial Services and Contact Centre industries. Capable of…

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Sigma Voice Solutions Ltd Accredited As Gold Partner In Liquid Voice’s New Reseller Programme

LEEDS, WEST YORKSHIRE, August 2019 – Liquid Voice, a global provider of interaction recording, quality management and analytics solutions, has announced that Sigma Voice Solutions, a leading supplier of business communications solutions, has attained Gold…

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Metelco Accredited Partner In Liquid Voice’s New Resellers Programme

LEEDS, WEST YORKSHIRE, August 2019 – Liquid Voice, a global provider of interaction recording, quality management and analytics solutions, has announced that Metelco (Middle East Telecoms Company), a leading supplier of business communications solutions across…

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Liquid Voice announces new advanced Voice Analytics

Liquid Voice has announced the immediate availability of Liquid Analytics. This new contact centre tool includes the latest generation transcription engine, developed by Speechmatics in partnership with the University of Cambridge, and uses deep neural…

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Sean Gallen joins Liquid Voice NZ

Liquid Voice has announced the appointment of Sean Gallen as APAC Sales Manager. In this new role, he will be responsible for managing all sales activity and building the company’s reseller channels activity throughout the…

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New Channel Managers Appointed

Liquid Voice has announced the appointment of Matthew Hicks and Andrew Brunt as Channel Development Managers. In these new roles, they will be responsible for building the company’s EMEA reseller channels and providing the highest level…

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Liquid Voice helps organisations comply with GDPR

Liquid Voice has announced the immediate availability of an innovative new solution that will help organisations to comply with GDPR which comes into effect in May 2018. It fully integrates into the Liquid Voice platform or…

Opinion
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Liquid Voice Launches Next Generation Automated Speech Transcription Solution

Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the immediate availability of a new Automated Speech Transcription solution. Used in conjunction with Liquid Voice’s interaction recording and…

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Chris Berry Appointed As Managing Director of UK Operation

Chris Berry has been appointed as Managing Director of Liquid Voice’s UK operation. In this role, he will be responsible for developing and delivering the company’s ongoing business strategy which is focused on further expanding…

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SVL Business Solutions Invests in Liquid Voice

SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has completed a definitive agreement to acquire a 25 percent equity interest in Liquid Voice, a leading developer…

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Liquid Assure offers scalable, reliable and flexible call recording designed for the largest organisations

Liquid Voice launches new software based platform with optional value added feature modules and open API giving customers the freedom to grow UK – 20th July 2016 – Liquid Voice, a highly respected enterprise call…

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