Resources

A single archive platform for past, present and future call recordings

How modern technologies like sentiment analysis, stress monitoring and automation are transforming control room operations

Discover the AI-powered assistant with sentiment analysis, helping to reduce staff burnout and improve call quality...

Discover the AI-powered assistant with sentiment analysis, enabling compliant, ethical customer interactions...

Discover the AI-powered interaction assistant with sentiment analysis, designed to empower agents and boost CX...

Discover the AI-powered assistant with sentiment analysis, enabling compliant, ethical customer interactions...

“Liquid Voice were an excellent supplier to work with. They provided us with their proposed solution meeting our requirements quickly and efficiently. They were very responsive to all requests and actions."

We help you to consolidate legacy recordings into a unified repository, providing you with a single pane of glass onto them while also ensuring that sensitive data is redacted, and potential toxic data is remediated.

Understand more about what Liquid Voice do, and why we do it!

A guide to the ways call recording can benefit both call centre agents and vulnerable customers

Providing clear visibility across all customer channels

Providing clear visibility across all customer channels

Learn how recording and analytics are transforming incident response & investigation.

When an incident occurs, your team needs to be able to see and capture the full picture. Liquid Voice enables you to have a single platform that can take feeds from every communication channel and information source, and chain these together in real time.

On Thursday 3rd March, LiquidVoice and our Partners, RingCentral hosted an insightful webinar exploring how to overcome the challenges of call recording in cloud-based telephony.

NOW NZ was looking for a best-in-class recording solution that would offer far more than the basic capabilities inherent in the telephony platform. They found it in Liquid Voice.

Liquid Voice Policy-based recording for Microsoft Teams calls & Meetings - In this solution overview, we outline how our solution aligns to Microsoft Teams and the integration points into this platform.

For Avanti, Liquid Voice’s analytics capabilities present significant opportunities to gain valuable insights into the interactions they are having with both end-customer and their channel partners.

Explore the options available to you for capturing, retaining and analysing voice and video calls within Microsoft Teams and the value delivered to your organisation by consolidating all interactions within a single repository.

Read how we're helping Imagine Cruising by leveraging speech transcription and interaction analytics, enabling them to gain a holistic perspective on customer experience and identify key trends in customer behaviour to focus marketing on areas of opportunity.

In this best practice guide we look to address the challenges and opportunities in recording, categorising and analysing calls, radio transmissions and other data to deliver continuous operational improvement, and reliable evidence.

Interaction capture, transcription and interaction analytics are opening up a world of opportunity across education and the private sector, reducing time spent note-taking and creating valuable referenceable data.

This guide explores what is possible and the value it is delivering across all areas of the public sector.

How do you ensure that the business you do now is ethical, compliant and follows best practice without increasing the burden you place on traders and administrative teams?

It's challenges like these that we look to address in this best practice guide.