UCaas & CCaaS
Through our strategic partnership with RingCentral, we offer our customers a market-leading range of voice, video, and Unified Communications solutions delivered from the Cloud as-a-Service.
RingCentral x Liquid Voice
Using a ‘single pane of glass’ to view and analyse all recording interactions, RingCentral and Liquid Voice’s collaborative solution is designed to streamline enterprise communications.
Liquid Voice seamlessly integrates with RingCentral MVP, RingCentral Contact Centre, and RingCX, providing organisations with a global solution that smooths the transition from existing and legacy systems and enhances their interaction recording management.
KEY FEATURES:
- Cyber-secure interaction recording solutions
- Simplified data management
- Strict regulatory compliance
- Comprehensive risk mitigation
- Secure archiving of communication data
KEY FEATURES:
- Cyber-secure interaction recording solutions
- Simplified data management
- Strict regulatory compliance
- Comprehensive risk mitigation
- Secure archiving of communication data
“We’ve worked together with Liquid Voice on several landmark deals over the past 18 months, where they have been a pivotal part of the Solution we have together been able to provide to existing and new Customers. The collaboration and openness within the partnership is really refreshing and they are a genuinely integrated part of the RingCentral team. We only see the partnership strengthening.”
Niall Carter, Head of Account Management, RingCentral
Unified Communications as-a-Service (UCaaS)
In partnership with RingCentral, our feature-rich UCaaS solution delivers voice, video, and messaging to any device in any location. It empowers teams to collaborate and interact more effectively through presence, instant messaging, persistent file sharing, and high-quality video conferencing.
Using a highly resilient cloud telephony platform, we provide a scalable and flexible voice platform to support both internal and external communications.
- Smartly route calls across your organisation.
- Leverage voice menus to better serve your customers.
- Empower your people with versatile telephony embedded into their desktop environment.
- Gain valuable insights on trends, customer experience, and overall compliance.
Check out the Liquid Voice app on the RingCentral app store.
KEY FEATURES:
- Cloud Telephony
- Video Collaboration
- Presence
- Messaging
- Content Sharing
KEY FEATURES:
- Cloud Telephony
- Video Collaboration
- Presence
- Messaging
- Content Sharing
)
Contact Centre as-a-Service (CCaaS)
Our comprehensive CCaaS solution, powered by RingCentral, allows you to offer a true omni-channel service to your customers, with intelligent routing that directs them to the most appropriate agent available.
By seamlessly integrating your contact centre technology into the agent desktop environment, you can drive efficiency through workforce management that aligns resources with demand and provides the reports, dashboards, and insights that supervisors need to keep things running smoothly.
- • Telephone, SMS, email, and chat-enabled.
- • Consolidated voice and text interaction recordings across all communication channels.
- • Recordings stored in a uniform format that makes information retrieval easier than ever.
- • Reduced wait times and a higher level of first-contact resolutions.
- • Significantly improved customer experience.
KEY FEATURES:
- Intelligent Contact Routing
- Omni-Channel Support
- Smart Self-Service
- Workforce Management
- CRM Integration
- Comprehensive Reporting
KEY FEATURES:
- Intelligent Contact Routing
- Omni-Channel Support
- Smart Self-Service
- Workforce Management
- CRM Integration
- Comprehensive Reporting
Let’s Talk
Together with RingCentral, our deep-rooted expertise puts us in the ideal position to help you maximise the benefits of UCaaS and CCaaS. We’d love to discuss what’s possible and share how we have helped similar operations to yours.
Simply complete the form and one of our team will reach out to you.
